Beautylens Technology Co., Ltd. company FAQ

We focus on complete solutions, but we can provide extra empty boxes if you order them with the lenses.

We will provide the accurate weight and dimensions after packing.

Regretfully we cannot do dropshipping. Our business model focuses on wholesale bulk sales only.

We are a professional contact lens manufacturing factory with over 40 years of experience, having absolute advantages in quality and price.

Hi dear,Hope you're doing well. To serve you better without interruption, I've created this group with my expert colleague Serena and my manager Laura. You'll be in excellent hands.

We are the manufacturer with a history of 40 years, with integration of production, development and sales.

GanSu Constar Technology Group CO., LTD is the factory primarily responsible for production, while Beautylens Technology co., LTD is the company primarily responsible for export sales.

The payment link is only for confirming the address and amount. We will arrange shipment according to the invoice confirmed with you

We already mentioned that all production that there will have 20% quantity difference, as we need to do inspection piece by piece to make sure all lenses can pass our quality check, we will produce more lenses, and the final quantity depends on how many defect lenses have(which we can not send to you.) Sometimes less defect lenses, then you will have more lenses than ordered, sometimes there have lots of defect lenses, then the final quantity will less than order quantity, that can not be avoided and you need to accept.

We can adjust the declared value within a reasonable range based on your instructions. However, the buyer must be aware of the customs risks associated with undervalued declarations.

We have many similar lenses. Can you send me pictures of the lenses you want to see?

Yes, we can supply all our color's photos and videos—no worries! Let us know your specific needs.

We use reinforced cartons and protective bubble wraps to ensure the lenses arrive in perfect condition.

Dear, our design has already started. Once we receive the payment, we can send you the effect diagrams immediately for your review.

If the lenses you order from another supplier turn out to be defective, it could negatively impact our warehouse operations. Moreover, our custom packaging includes information about our factory, so any issues with the lenses would also have a significant effect on us.

Dear, the boxes are printed together with other orders to improve production efficiency, which may cause slight color deviation. Besides, there are limitations on printable colors in actual printing, not all shades can be perfectly reproduced.

This is our packaging for your reference, put 1 pair of lens inside it; If you need case kits like this, including 1 case, 1 tweezer and 1 sucker, add US$0.3 per set extra.

The color can not be 1oo%, but we will follow it as close as possible, around 90-95%, will show you colors before bulk, but need you to reply fast because the print machine will be waiting for our comments then. We will let you know ahead of time when will show you.

There have different clients, legal or not legal, some clients they do not care about legal, the box print as they want, they take risk by themselves.If you want it legal, must have our factory name and details on the box

Congrats on finding such a low price—our cost alone is actually higher than that amount. You can send it to us for packaging, that's no problem, but our warehouse team will need to charge a $0.10 handling fee per set for this work.

We support customized packaging with your brand name printed on it, with a minimum order quantity of 500 pieces and a cost of $130 (including design fees, excluding any other products)

Yes, our products have complete CE and ISO13485 international certifications.

Yes, we have experience cooperating with customers from different international markets and understand the importance of compliance and documentation support.

Certifications help ensure product safety, quality stability, and compliance with international market regulations, which is especially important for medical and cosmetic products like contact lenses.

the MDD-CE expired on May 26, 2024, and there is no extension certificate can be applied. The European Commission issued a bill on the extension of MDD certificates in March 2023, which clearly stated that MDD certificates will not be extended after expiration. As long as we get the MDR application confirmation letter from the issuing agency, our products can continue to be sold in the EU market until 2027.

Yes, we have medical certificates. Our lenses are suitable for sensitive eyes. but, everyone's sensitivity to glasses is different, so the experience will vary. 80% of people who have worn it say they feel very good about it.

We need your BR and brand registration copy to check before send you documents, for the documents, if we already have and can make by ourselves, it will be free for you, if need a third party (like Saudi Embassy) to approve or stamp, these will have cost you need to pay, and before that, we need to sign NDA (Non Disclosure Agreement) first.

We are fully committed to supporting your market entry, but we cannot compromise on our data security protocols. The NDA is the threshold for any technical cooperation. It ensures that our investment in R&D and certification is respected. Once the registration is completed using our technical data, it creates a exclusive legal link between your company and our factory.

Beautylens is our export and brand entity, while the certificate is under our manufacturing site's name (e.g., Haipuming or Constar). We can provide a relationship statement to clarify this for customs.

Our lenses are made of high oxygen permeability material with moderate water content, making them very comfortable and moisturizing to wear.

Dear, is this your first time wearing it and using the correct wearing method, soaking it in the care solution for a sufficient amount of time (improper use by many users may result in redness of the eyes). And wearing contact lenses requires using them in a healthy state of the eyes.Sorry for encountering this issue. Please use the correct method, and we ensure that the product quality complies with legal regulations.

Blurred vision is common right after wearing. The lens needs time to fit your eyes. Close your eyes and blink frequently, your vision will turn clear soon. If blurriness lasts long, please check if the lens is worn inside out or dirty.

Contact lenses are very soft and delicate products. Improper operations during production, transportation, or use may cause it to briefly fold or fold. But this does not necessarily mean that there are quality issues with the product. If it cannot be opened by shaking, you can try to open it with tweezers, or we can gently place the contact lens in the palm of your hand, pour in an appropriate amount of fresh care solution, and then gently rub the lens with your fingers to try to unfold and restore it to its original state. During this process, please be sure to move gently to avoid further damage to the lenses.

I apologize unreservedly for the ongoing issues leading to these complaints, and to make this right, Could you please share photos of the defective lenses ? so I can log each issue in detail. and I’ll provide a double replacement for every problematic lens in your next order as compensation.

Yes, all our color lenses use 'Sandwich Technology,' where the color layer is embedded between two layers of clear material, ensuring the pigment never touches the eye directly.

Every batch undergoes rigorous sterilization and a multi-step inspection process. Our factory complies with ISO 13485 and CE standards to ensure medical-grade safety.

We strictly protect our OEM clients' intellectual property. We sign non-disclosure agreements (NDAs) and will not produce your specific design for any other customer.

Yes, for our authorized distributors, we provide high-resolution 'Clean' images (without watermarks) and marketing videos to help you boost your sales.

Yes, as a factory, we can develop unique lens patterns based on your specific design.

Yes, we can customize the degree of astigmatism (axial and cylindrical). Please provide a complete prescription for astigmatism, and the customization period is usually 7-14 days

Sure, once you reach a certain order amount, the sampling fee can be deducted from the payment.

Hello, the price for gift box packaging is $1.5, and the minimum order quantity is 500 pieces,

Dear, if 500 customized boxes are too many for you, we can arrange 200 pieces at the price of 80 US dollars. Would this work for you?If you still find the quantity unsatisfying, we also have plain boxes without any logos. I will send you a video for you to check the style.

Because the lenses are manufactured in China, we cannot label them as “Made in Korea” due to legal and compliance regulations.​

Yes, We have helped many people establish discount brands, and they are now selling well, making purchases every month, we can support brand development with product selection, packaging design, marketing materials, and customized solutions to help you build your own brand successfully.

Yes, logo printing is available for boxes, blister packs,The minimum order quantity is only 500 pairs, and the price is only $130. You only need to provide your logo, and our design team will design packaging for you based on your logo

Here are some examples of our packaging options, dear! Standard orders come in a professional box with two blister-packed lenses (one pair). For your interest, we can definitely use these styles as a base for your custom branding.

Absolutely. Our team will assist you step by step, including product selection, packaging design, production confirmation, and shipping arrangements.

Please provide your logo in AI, CDR, or high-resolution PDF format. This ensures the best printing quality on your customized packaging.

We will send design mockups and real sample photos for your confirmation before mass production.

Sure, only if the colors are not the same as our exclusive colors; Normally it takes around 3 weeks to make sample, after sample confirm, around 45-60 days for produce as our normal lenses.

Shipping cost depends on the destination country, package weight, and shipping method. We will provide the exact freight after confirming the sample details.

Yes, sample orders are welcome,We recommend testing the quality and market response before bulk purchasing. May I know where you sell them? I can also recommend some locally popular styles for you

Yes, we are happy to provide one free sample for quality evaluation. You only need to cover the shipping cost. If additional samples are required (e.g., for color verification), these will be charged additional fee.

No problem, dear. Just tell me the color power and corresponding quantity you need

Dear, Alibaba will collect import tax for certain countries. This fee is not charged by our company. I can send you screenshots for reference. To avoid extra tax, we can set the receiving address as China on Alibaba, while we will ship goods to your actual address stated on the invoice.

Yes, our westunion account as below: First Name:silin, Last name:chen, Contact: 13926792074, Address: 3rd Floor, Building 4, Furniture Community, Guihuaping Street, Tianxin District, Changsha City, Hunan Province

The extra amount is the transaction fee charged by Alibaba platform. We only receive the amount stated on the invoice and do not charge any extra fees.

We recommend paying via Alibaba Trade Assurance for your protection. We only accept payment before delivery. Besides Alibaba, we also accept PayPal, Western Union, and Bank Transfer in USD or RMB. Let me know which you prefer!

Dear, this payment link is only for confirming your shipping address, order amount and payment. The product info shown is system-generated randomly. We will ship exactly the quantity and style we agreed.

The payment link is only for confirming the address and amount. We will arrange shipment according to the invoice confirmed with you

I'm afraid we only accept payment before delivery. Cash on delivery is not available.

The buyer is responsible for all intermediate bank fees and local transfer charges to ensure the full invoice amount reaches our account.

We provide multiple secure payment options for your convenience, with Alibaba being our primary recommended platform as it offers Trade Assurance protection for both parties, especially when using credit card payments. For alternative methods, we also accept PayPal, Western Union, and bank transfers, with transactions available in both USD and RMB currencies to accommodate your preferences.

The $130 is for the total custom packaging fee for 500 units, excluding the lens cost.

The amount shown on your payment card includes applicable taxes and fees. The amount we actually receive remains exactly the agreed-upon amount between us. The difference is purely tax/fee charges deducted by the payment system.

Our pricing reflects the quality and consistency we offer,Reliable quality helps reduce risks in the long run.let’s look at the 'Eyelash vs Lens' difference. If a lash is poor quality, it’s a bad look; if a contact lens is poor quality, it’s a medical incident.

the quotation includes the lenses only. Packaging and shipping costs depend on your requirements.

Hi dear, this price is for clear stock price for some colors we will not continue any more, not normal price.If you have interest in these US$0.99 lenses, you can choose from here, minimum 100 pairs can mix different colors, just for your reference, after sold these colors will not restock again, if you want to order them again, minimum is 1500 pairs per color at normal price.

Our prices depend on the quantity: $2.80 per pair for 20-999, $2.50 for 1,000-99,999, and $1.50 if you order over 100,000 pairs. The minimum order is 20 pairs. What quantity are you thinking about?

Please share the detailed specifications and conditions of the competitor’s offer. We will evaluate and try to provide the most suitable solution for you.

Shipping fees are calculated based on the total volume weight of your order, with a minimum charge of 0.5kg. That means orders with 20 pairs or less all fall into the same shipping tier, so the cost will be the same for you. This way, you can get more pairs without paying extra shipping fees. it’s much more cost-effective!

Dear,The $2.2 price you saw applies to volume quantity orders only, which is our bulk wholesale rate.Since you are only ordering 50 pairs, this falls under our small order pricing tier. The $2.8 per pair already includes the extra small-batch production, packaging, and handling costs that apply to orders under our bulk minimum. This is our standard price for small orders, and we cannot offer the bulk wholesale rate for quantities below the 100+ pair threshold.

Our products focus on quality stability, advanced technologies, comfortable wearing experience, and fashionable designs, which help customers build stronger brand value in their markets.

Yes, we can provide free marketing materials, product photos, videos, packaging suggestions, and product selection support to help your business grow faster.

All of our lenses come from our own factory, and the quality of our factory has been certified by CE and ISO to ensure the stability of the goods,We are looking forward to building a long-term partnership and will provide stable quality and continuous support for your business growth.

We completely understand the market situation. Besides pricing support, we can also help you improve competitiveness through new technologies, fashionable designs, marketing materials, and stable product quality.

our price reflects the care and reliability we put into every detail,We have rich pictures and videos for each contact lens, so you can better check our style, color, and details,We’d also like to share that our product goes through strict quality control and rigorous testing—all to ensure every step meets high-quality standards, and lives up to your trust.

We really want to meet your price, but we also have to keep some low profit to make sure our perfect after-sale service. We bet you will like our perfect service

Our price reflects the premium quality of our non-ionic materials and strict ISO 13485 quality control. We prioritize eye safety and long-term comfort over low-cost materials.

Provide clear compensation policies and display screenshots of past positive reviews.

It may be due to expired care solution or misuse of alcohol containing liquid. The hardened lens cannot be reused

The lens is very fragile, and tearing is usually caused by nail scratches or improper access. But if it is damaged upon opening, we offer 100% compensation.

Sorry for the wrong color delivery. I will check your order immediately and settle this matter properly soon.

Yes, we will actively cooperate with customers to analyze issues and provide professional solutions to help protect your market reputation.

we will not explore your photos to any other clients, they are all confidential. Your brand is very successful, others want to copy you, they might looking for these colors everywhere, we also find many brands they are selling these colors but not from us, most of them not our clients.

Once the parcel is in transit, changing the address may incur a 'Redirection Fee' by the courier. We will try our best to assist, but it's always best to double-check the address before we ship.

We can adjust the invoice value according to your instructions to help you with local import taxes.

Dear, the transportation time is usually around 10 to 15 days

It can be modified before the goods are dispatched. Please send me the new address as soon as possible.

Sure. Please provide the courier information and pickup details, we will arrange delivery accordingly.

Dear, absolutely okay. I'll send you our detailed warehouse address and contact number. Please ask your forwarder to contact Zhang Jin at 13424262435 when arriving.Address: Liangguo Group, Luting Avenue, Dahetang Street, Shaodong City, Hunan Province

We can adjust the invoice amount according to your requirements, but please make sure to confirm the tolerance and legal risks of your local customs.

This may be due to customs inspection or logistics transfer. We will closely monitor the situation, and if there is an accident with the goods, we will initiate a logistics claim.

Dear, I understand your urgency. I will check with our cooperating logistics company for local contact information, and send it to you right away once I get the reply.

We ship to most countries worldwide. Please provide your address so we can check the shipping method for you.

The package will not display logistics information until customs clearance is completed, if you want to know where the parcel is, you can ask me, I can help you to check with shipping agent and let you know update location.

Some couriers like DHL/FedEx charge a 'Remote Area Surcharge.' If your address falls into this category, we will notify you before shipping and offer alternative, more cost-effective postal routes.

The HS Code for Contact Lenses is 90013000, You can use these to check your local import tax rates.